After having been a subscriber for over a decade, I’ve known service from Mediacom to be both exemplary and occasionally a little bit horrific. Since moving into Taneycomo Terrace, it’s been more the latter, as of late!
Just getting this post published took numerous tries as the Internet kept locking up! a quick glance at the graphic above confirmed the reason. A packet loss rate of over 60%! What are packets, you may ask? I like to think of them a small pieces of information that travel to and from servers. It’s how we get to see stuff on the screen. When information gets ‘lost’ for whatever reason, the user will experience longer than normal wait times before anything ‘happens’ on their screen. High loss rates make working the net somewhat like walking through waist high mud. And, for those of us who pay for premium cable services, this is unacceptable.
After calling a Mediacom tech friend, I learned that they had been receiving numerous complaints (duh) and that a person would be out my way to splunk out the problem. I’ll append this post in a day or so to report on any improvements…
A final note: Were I on the Board of Directors, I would strongly consider cleaning a little house…as even this simple post took over 2 minutes to upload, and my bandwidth is at 50 mbps!
October 16 – I heard from the Mediacom people that they had been working hard on a fix. They even reported a slight improvement had been made, but also admitted that the main problem was ongoing…. No word on when this problem would be be fixed. Posting is now a real effort and requires multiple tries. My Vonage phone no longer works, (it voice over IP) and I now spend hours looking out my window… (I’m beginning to feel a little like Anne Frank). More updates to come. Filed an official complaint with the FCC.
October 17 – Another day came and went with continued poor network service from Mediacom. If anything, my Internet connection was even worst than the day before and nothing was heard from their office as to any progress that might have been made. Oh, and I’m pretty sure the techs don’t work on Sundays.
October 18 – My overall network performance envelope was in the crapper as some sites refused to load or stalled midway through. I was informed via email, that Mediacom still did not have a handle on the problem, that they ‘were working on it.’ Monday will be the start of the second week of this kind of crappy service… or is it the third? Getting hard to remember.
October 19 – Woke up to find that my connectivity issues concerning the Internet had gotten worst! I couldn’t access my dot-coms for file maintenance and other popular sites wouldn’t load at all! A call to Mediacom’s tech division revealed that they were experiencing ‘area wide disruptions’ – hmm. I’m now wondering just how deep this rabbit hole goes…